Privacy Policy

Zen Stone Creations ("we", "us", or "our") operates the website at zenstonecreations.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase enquiry.

By using our website, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of personal information:

• Contact information — name, email address, phone number
• Enquiry details — product interest, size selection, messages you send us
• Payment information — processed securely through Stripe; we never store card details on our servers
• Usage data — pages visited, browser type, IP address, via Google Analytics
• Communications — emails, WhatsApp messages, and enquiry form submissions

We use the information we collect to:

• Respond to pricing enquiries and reservation requests
• Process preorder deposits via Stripe
• Send confirmation emails and reservation updates
• Communicate estimated shipment arrival and pickup scheduling
• Improve our website and customer experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

All payment processing is handled securely by Stripe, Inc. We do not collect or store your credit card information. When you click "Reserve Now", you are redirected to Stripe's hosted checkout — a PCI-compliant payment environment.

Stripe's privacy policy is available at stripe.com/privacy.

We use Google Analytics to understand how visitors use our website. This involves placing cookies on your device that collect anonymised data about page views and navigation. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

We do not use advertising or tracking cookies beyond analytics.

We share your data only with:

• Stripe — to process payments
• Google Analytics — for anonymised website analytics
• Resend — to send email confirmations

All third-party services are bound by their own privacy policies and GDPR-compliant data processing agreements.

We retain enquiry and reservation data for up to 3 years to fulfil orders and comply with accounting obligations. You may request deletion of your personal data at any time by emailing us.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at dolly@zenstonecreations.com.

We take reasonable measures to protect your personal information. Our website uses HTTPS encryption. Payments are processed on Stripe's PCI-compliant servers. We never store payment card details.

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: